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Personal Training Policies and Guidelines

Eligibility

The following are eligible to participate in the personal training programs and service: Students, faculty/staff, spouses, partners and retirees of Auburn University are eligible for Fitness and Nutrition Assessments and Personal Training. New training clients must purchase and go through a Comprehensive Fitness Appraisal.

Payment Policy

Campus Recreation charges a fee for services rendered by Personal Trainers. All services can be purchased anytime throughout the year by debit/credit card via RWC Connect, our Online Payment Portal or at the Campus Recreation Main Office located on the 3rd floor in the Recreation and Wellness Center. Payment must be received before you will be scheduled for an assessment and/or session. Paying a Personal Trainer directly is strictly prohibited; all membership privileges will be terminated immediately.

Expiration Policy

All Personal Training Packages expire 120 days from the date of purchase. Personal training sessions are void after this time period. All Personal Training Packages are non-refundable (see Refund Policy) and non-transferable.

Refund Policy

Personal Training Packages are non-refundable except in cases of; termination of University employment; formal leave of absence and sabbaticals (documentation is required); changes in medical condition resulting in physical limitations (physician letter required).

Late Policy

If you arrive more than 15 minutes late for the scheduled appointment, forfeiture of the session will result and the personal trainer has the right to leave the premises. All sessions are scheduled for 60 minutes and will end one hour from the scheduled start time.

Cancellation Policy

If you must cancel or reschedule a training session, please notify your Personal Trainer by phone and/or email at least 24 hours in advance of the scheduled training session. Personal Training sessions that are not rescheduled or cancelled at least 24 hours in advance by the client will result in forfeiture of the session.

Group Training Cancellation Policy

If one client cancels within 24 hours of a scheduled semi-private session or simply does not show, the session may continue with the remaining client(s). The session will still count toward the package balance for each of the clients.

Registration Policy

The completed Personal Training Registration Packet (along with payment) must be received before you will be scheduled with a certified personal trainer. The completed registration packet can be returned either by email or at the Campus Recreation Main Office. Upon receipt of these materials, a member of our staff will contact you via email and/or phone within 72 hours to schedule your initial appointment.

Re-Assessments

All or some of the MicroFit® Fitness & Wellness Profile/FMS tests will be conducted periodically based on personal fitness goals to assist you and your trainer in evaluating your fitness program. These follow-ups will not necessarily be a complete Assessment but will be targeted to specific aspects of your fitness program. A complete follow up assessment will be required every 6 months.

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