Greet members and guests in a cheerful and welcoming manner to create and maintain an atmosphere that cultivates long-term participation
Provide an entertaining and educational tour to all interested guests, highlighting the facility’s features and offered programs. Approach all tours with excitement to share your Auburn story.
Troubleshoot facility access issues by verifying member access and appropriate membership status
Provide access to members wishing to utilize the one-time Forgot ID access; document in Fusion software
Sell guest and group fit passes and locker and towel services to members using Fusion point of sale and credit card terminals
Follow position rotations prescribed by Membership Supervisors, including maintenance, greeter, desk position and turnstile area
Clean lobby, staircase, and mezzanine level lobby areas and furnishings with provided cleaning supplies
Direct member traffic in turnstile area, educating members on correct card swipe and turnstile use
Check and restock supplies in Faculty/Staff Locker Rooms and mezzanine level bathrooms
Receive and document lost and found items, return and document claimed items to owners, and process items for short and long term storage
Assist with locker cleanout on a semesterly basis, including cleaning, processing contents, resetting combinations, and reporting maintenance issues
Job Expectations
Use Membership Bulletin platform to stay informed of all facility closures, amended hours, program updates, staffing changes, and special visitors and tours
Utilize When to Work to communicate work availability to supervisors and co-workers
Arrive promptly for shifts, dressed in provided uniforms, presenting a professional appearance and enthusiastic team attitude
Attend all mandatory in-services and trainings
Follow procedures set forth in the employee handbook, as well as all departmental and university policies
General Schedule
This position will be scheduled to work 2-4 hour shifts Monday – Thursday 5:00am – 12:15am, Fridays 5:00am – 9:15pm, Saturdays 9:45am – 9:15pm, and Sundays 11:45am – 10:15pm. This position is available Fall, Spring, and Summer semesters with hours available for work during semester and holiday breaks. A minimum of 10 hours per week is expected, with a maximum of 20 hours.
Job Requirements
Currently enrolled student of Auburn University
Maintain a cumulative GPA of 2.0
Must obtain and maintain a current CPR/First Aid/AED certification.
Complete Securing the Human training within one week of email notification (annually)
Possess some customer service experience
An outgoing person willing to engage with a diverse membership population
Physical Requirements
Position requires ability to stand for 15 minute segments a well as standing while on the computer, walking through the facility for maintenance shifts and going up and down stairs.