Membership Specialist

Job Description

Essential Functions

• Greet members and guests in a cheerful and welcoming manner to create and maintain an atmosphere that cultivates long-term participation
• Provide an entertaining and educational tour to all interested guests, highlighting the facility’s features and offered programs.  Approach all tours with excitement to share your Auburn story.
• Troubleshoot facility access issues by verifying member access and appropriate membership status
• Provide access to members wishing to utilize the one-time Forgot ID access; document in Fusion software
• Sell guest and group fit passes and locker and towel services to members using Fusion point of sale and credit card terminals
• Follow position rotations prescribed by Membership Supervisors, including maintenance, greeter, desk position and turnstile area
• Clean lobby, staircase, and mezzanine level lobby areas and furnishings with provided cleaning supplies
• Direct member traffic in turnstile area, educating members on correct card swipe and turnstile use
• Check and restock supplies in Faculty/Staff Locker Rooms and mezzanine level bathrooms
• Receive and document lost and found items, return and document claimed items to owners, and process items for short and long term storage
• Assist with locker cleanout on a semesterly basis, including cleaning, processing contents, resetting combinations, and reporting maintenance issues

Job Expectations

• Use Membership Bulletin platform to stay informed of all facility closures, amended hours, program updates, staffing changes, and special visitors and tours
• Utilize When to Work to communicate work availability to supervisors and co-workers
• Arrive promptly for shifts, dressed in provided uniforms, presenting a professional appearance and enthusiastic team attitude
• Attend all mandatory in-services and trainings
• Follow procedures set forth in the employee handbook, as well as all departmental and university policies

General Schedule

This position will be scheduled to work 2-4 hour shifts Monday – Thursday 5:00am – 12:15am, Fridays 5:00am – 9:15pm, Saturdays 9:45am – 9:15pm, and Sundays 11:45am – 10:15pm. This position is available Fall, Spring, and Summer semesters with hours available for work during semester and holiday breaks.  A minimum of 10 hours per week is expected, with a maximum of 20 hours.  

Job Requirements

• Currently enrolled student of Auburn University
• Maintain a cumulative GPA of 2.0
• Must obtain and maintain a current CPR/First Aid/AED certification.
• Complete Securing the Human training within one week of email notification (annually)
• Possess some customer service experience
• An outgoing person willing to engage with a diverse membership population

Physical Requirements

Position requires ability to stand for 15 minute segments a well as standing while on the computer, walking through the facility for maintenance shifts and going up and down stairs.

Location	Membership
Compensation
Views	5686